Blog
Learn CXdesk one feature at a time.
Each article walks through one part of the product as it looks on screen, with the rules behind it.
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02
Collision detection: see when a teammate is already replying to a ticket
How CXdesk shows who else has a support ticket open and who is writing a reply, so two agents don't send the same customer two different answers. -
01
How SLA policies work in CXdesk: first response, next response and time to solve
How CXdesk SLA policies set deadlines on support tickets, when each clock starts and stops, and how waiting on the customer, snoozing and working hours pause it.
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